Frequently Asked Questions

QUESTIONS ABOUT ENROLLING IN BENEFITS

Weight Watchers Corporate Office
These forms should only be completed once you have met with a Retiree HR Representative and have selected your retirement date. Ravenous hunger would do it for sure! The typical response time is within 24 hours. I spent 45 minutes on the phone with the Philippines and no resolve. There will be a list of upcoming times and locations available to get a biometric screening. Curious if you are doing WW online as well as attending meetings.

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I had not attended meeting but had maintained my ideal weight for some time. As an incentive I started back as an incentive to help my husband to lose weight, as instructed by his doctor.

We attend meeting in North Fort Myers with Terry. After a week I was told I did not have to pay a fee, which I did upon my return. I was told to call WW and arrange for reimbursement. I called and in the process the women I talked to not only cancelled my payment but apparently deleted my complete account. I tried to log in on my phone to register my points the next day and could not get into my account. I called and was repeatedly told to call back in ten minutes.

When I did get through to speak to someone I was informed I did not have an account and there was no record of me ever having an account.

To say I was and am upset is an understatement. I am so unhappy about this Freestyle Plan! I wish the app would allow me to choose between Freestyle and Smartpoints!

I feel like in order to save as many points as I can for my proteins I have to rely on fat free or sugar free chemical-laden dairy to stay within range. I have been a life member for about 2 years. It did help me lose weight. You now have a spokesperson, has gotten politically involved and has made racist comments.

I cannot be a part of WW political agenda. Why has WW discontinued the smartpoints plan? Why did they not give people the choice to choose between smartpoints and freestyle. Freestyle is not working for me. I always feel hungry. I doubt I can continue on this plan.

Please offer people either or and let us all choose which one we like better like you did with the core plan and flex plan. Not wanting to agree to a blank document I am now unable to log into the site. I am concerned about my friend, Francine Augello, who lives next door. We joined WW last August together, Brandon, Florida location, and we have come far in our weight loss.

When our memberships expired in December, we thought we could do it on our own, but we both gained weight back pretty quickly.

Today, after a lengthy phone call, my account was straightened out, and I was also awarded my two free months. She was told the process takes 6 to 8 weeks, and she must be a current member at the time the promotion benefit was processed. Either way, Fran is cheated and WW benefits. This is clearly bad faith, written into the language of the promotional application.

I can imagine that the thousands, maybe millions of WW members who trusted WW and worked hard to lose ten pounds in the allotted time will also end up in this predicament, benefitting WW into what could be millions of dollars.

About a month ago, I bought 2 of the Slow Roasted Turkey with classic pan gravy and garlic-herb mashed potatoes as I have purchased over many, many years.

I thought that I had just gotten hold of a bad batch that had maybe been thawed and re-frozen. I am sitting here with another 2 boxes that I purchased the other day and kept frozen, and they are the same….. I cooked them for 8 mins trying to get them cooked to some recognizable consistancy. This is enough to cause me to stop buying your product altogether. I have been a weight watcher member for three years.

Somehow my phone number is on the local website for weight watchers international. I never gave authorization for this I want to be compensated and I want my damn number taken off your stupid page. I expect a prompt response. I very disappointed in WW.

Someone needs to contact me asap from corporate. I am emailing in response to the lack of support I received from your Weight Watchers number.

I would appreciate a email or call back from someone in the corporate office who has the ability to resolve this issue. Hi, this is my 6th year in W. I did wonderful the first few years, then it became a little more difficult. I would lose one week and gain more that my loss.

This went on for about a year. I now see, weight gain every 3 out of 5 weeks. This is very depressing and discouraging. My husband is a lifetime member who did very well. This is a journey we do together. I have talked to the group leader, my doctor, a nutritionist, and used the on line help. I journal daily, and yes I have had a day where I have used my extra points, but gotten right back on the wagon the next day.

I do not think it is fair that I should be charged for the month of June when I have no intention of attending a meeting or using any of WW services. I have tried to reach someone via email, but have received on response. I have mailed back the pass for June. If I had had some advance notice that my credit card was going to be charged I would have canceled immediately, but I guess WW thinks my whole world revolves around their billing department.

How is it a good business practice to charge for services not received? In my opinion WW provides very little for the amount charged. I have to agree with a previous post. The same Sharon was also our leader in the Aberdeen NJ store and was pulled from that store as well with no warning. She was a fantastic, inspiring and strong leader. I have been going to Weight Watchers for over 20 years and have never come across such an fantastic leader.

The same thing happened to me. We had the best leader Michelle T. We are all very close and she is our rock. The new leader is so so and pushes the product. Michelle dug deep within all of us. Engaged all of us at meetings. She increased membership to standing room only. Again big cooperations abusing the average american!!!!!! It is beyond unbelievable.

I have the same experience! I will be filing a complaint too-anyway know if there is a class action lawsuit going? She is beyond excellent and has helped with our journey for 2 years. Today when we went to the meeting we were told she was gone. No warning, no good bye, just gone. Her replacement was weak. I would like to know where Sharon L is and why she was just pulled from our meeting, When I called I was put on hold for 11 minutes.

It is a disgrace that WW would just pull such an outstanding leader from our meeting. We are not happy and we would like some answers. Lost my Lifetime number and for 2 months have been trying to talk to someone who understands how to spell my name and speak English!

So far all I get is someone tells me to call a number with a recording that no one returns a call.. I hope someday to straighten this out …………Hope no one ever looses their number. Call Lorie at their main number She is the head of the customer complaint department. I also had issues with the over seas call centers. I am very disappointed in WW for not issuing a written update to your product points.

I have relied on the points on your packaging and now I find out they are old packages. Chip cookies were 2 points and the last time is went shopping they had a row a cookies at 2 points and right next to it was row of cookies 4 points. Under the old package 2 cookies was 4 pts now its 8.

Your small ice cream bar was 2 pint and now it is 3 points. Your cheese stayed the same but you pep. Maybe you should consult Oprah. A printout passed out at meetings, on line, to member e-mails, that is not an unreasonable request.

You deal in weight problems, therefore you should look at everything you do from that point of view. I spent 45 minutes on the phone with the Philippines and no resolve. I went to the local WW in Toms River and they directed me to the chat line. After chatting with Lady Felipe Mae G for another 20 minutes, still no help whatsoever.

Worse company I have ever dealt with. My issue is I paid for a 3 month program on January 2, for I have a confirmation email from WW for that same day!

Good thing I retained it because no one at WW can see it! My bank saw it when the funds were removed from my bank account.

Then WW deducted an additional Trying to get this resolved has been tortuous. Philippines said there was no supervisor and Tech Support was busy. The chat line referred me to the number.

All I want answered is why I paid Shame on WW and Oprah for running such a poor business model and farming work out to the Philippines when so many Americans are out of work.

WW is not a cheap plan and then they take money out of the account for whatever program they want. The program may or may not work but taking money out of an account and then not being able to find it on their end is sad. My suggestion is to keep every email and confirmations you have with them. When I first joined WW in October we could not get the app to download on my iphone. The girls at my local meeting place got it loaded and working finally.

I was on a 3 month program back then and the app worked just fine. Then last night when I went to track a snack around 8 p. I worked with it and worked with it last night, asked a fellow WW friend and never got in.

I had to spell everything, and she still got it wrong. I asked for someone who spoke and understood better English or her supervisor and she insisted that I deal with her. After 10 minutes of frustration, I practically pleaded with her to put someone else on the line. I would like some statistics on the success of members to achieve goal weight with the new Smartpoints program. I am a lifetime member. I have approximately 30 pounds to go to re-reach my goal. I have lost almost 70 pounds, almost 50 since September.

I joined to lose weight knowing from past success, that Weight Watchers worked. They can not answer the daily calories this new program is built around, the statistics of success among members, or a simple question like what bread is factored into the points for a sub at Subway. I will wait in great anticipation for an answer to my questions: What is the average caloric intake for someone assigned 30 daily points? And finally, what bread is used to calculate the sub sandwich points at Subway in etools?

I have never been so frustrated with a company and their customer service as I am with Weight Watchers. I have been a Weight Watchers for a number of years and technical issues of the last year are deplorable! Most recently I have been trying for the last year to get the weight recorded at the meeting to automatically update the weight watcher tools. The Help Desk which is in the Philippines is useless they tell you to go to the meetings and get it fixed there, the you go to the meeting and they tell you to call the helpdesk.

It is the worst run company I have interacted with. There are tons of apps out there and programs just as good is Weight Watchers I am seriously thinking about canceling my membership membership with I have had for years.

I am so frustrated with Weight Watchers. I paid for 3 months. After 2 weeks, I had so much stress, I realized I could not continue. I asked if I could talk to someone from the United States, they said they could not transfer me, I would have to keep calling back to see if someone would pick up from the United States, however, I keep getting the Phillipines.

When I did not get the refund after weeks, I checked the confirmation email and it was gone!! GONE from my server! I then called twice, was on hold for an hour or more. They also could not find my account, apparently they found an old account. Finally I gave them the number and they found me. While I was waiting on the phone for the girl to give me a refund after I had to get very aggressive , I cancelled my subscription online.

This was after one and a half hours. I used to have no problem with them, now its horrible and I am going to go on FB and let others know. With the prolific child obesity in America, this service could prove to be invaluable to children and their families. Weight Watchers could partner with Michelle Obama and her Move initiative as well as partner with schools across the nation for programming and healthy food options.

Would not this be a totally new market for WTW — a financial incentive? But, above and beyond this, imagine the good a company like WTW could do for this population that would pay dividends on a national scale. Mr Taylor great minds must think alike!

My husband and I have been going over this idea for months now. I think its a great idea. I love the fact you included all the obesity facts with children but one step further…prevention! I attended my first WW meeting was I was 10 with my mother. I have always struggled with my weight. I just had to use the adult program and here the adult solutions and problems. I was always embarrassed about being on the program. I had no where to belong and embrace what i was learning or even how to apply to it to my 10 year old life.

None of my childhood issues were addressed. I say prevention because my husband and I a couple of years ago had really great success with WW. My husband who has never had an issue with weight or ever had to diet was blown away with the health of WW. We have a 14 year old daughter who my husband has always stressed good eating and exercise with. She is a competitive gymnast who competed for 9 years and recently retired to try new things. My husband and I would never want my daughter to struggle and feel less than because of her weight, like I did.

He and my daughter would see my pain with my weight and it kept me from living life. My daughter does not have a weight issue but lacks a solid foundation of food and the science behind it. I mean I cook and provide a well balanced meal for her but she eats junk at school with no real knowledge of the cost of those chips etc. Sometimes she will come home and say I ate nothing today but a soda and bag of chips not realizing the calories or amount of sugar she consumed.

My husband and I are going back to WW and want to take our 14 yr old daughter but have to approach it with caution. The last thing we want is that people would think we want our slender 14 yr old daughter to lose weight.

What we want is for her to learn nutrition! What we want is for her to see how her food choices affect her health.

We are going early to the first meeting and talk to the leader and she what she thinks? They may not even allow her to be part of the program. We are going to try and get our family on a healthy start this New Year including our daughter. Someone told me you are not allowed ever to call someone back. Now your website will NOT permit me to call. Now you have taken my November money and sent me a card. Call me so I can find out what to do now. I have been trying to get you to stop sending me your spam for six months.

I have the dates, the times, the representatives and supervisors I spoke to, and various emails to individuals within the company which I will also report as evidence of your total and deliberate neglect of my efforts.

I have spent hours on the phone with people that I could barely understand, being put on hold while the rep. I was asked if a supervisor could call me back but no one did. Last person apologized profusely was supposedly a supervisor , promised that she had taken care of my problem — two weeks later and I have more spams.

Terrible company — letters to the editor are also forthcoming. I have spent over an hour today trying to talk to someone who speaks English to find out why the list of Restaurants and their menus have been deleted from the website for my PC. I was finally transferred to Iris in Louisiana who heard my complaint, verified that it was true and submitted my request to reinstate that information.

Why on earth would that information be deleted when we are repeatedly told we need to plan ahead when going out so that we stay on plan. I am seriously considering leaving Weight Watchers if this situation is not rectified. That is one of the reasons I joined. Also, the fact that the first 3 people I spoke with today were non-English speaking was very frustrating and unhelpful.

Also if can affect the hunger centre in the brain. I too have intense food cravings, possibly caused by abilify or by Remeron. My mom is in a nursing home from a bad stroke. She wasn't eating and losing lots of weight so she was put on Remeron for weight gain. I took Remeron a few years ago and craved food all the time so that may be the culprit. Remeron is an antidepressant that is often prescribed for its appetite stimulating properties to help promote weight gain in patients who are loosing weight.

Abilify and Geodon are the drugs least likely of their class of anti- psychotic drugs to cause weight gain. I have been on Abilify for almost 24 months and gain more than 20 pounds! My cravings are out of control! I'm seriously considering switching meds. Iv gained 25lbs in a year.

I just started Abilify recently and, I must admit, I feel better. I'm only on 2 mg and am taking it in conjunction with Paxil. I'm terrified to gain weight as I'm already 40 lbs over weight due to stress eating lots of sugar. It sounds like you don't even have to eat to gain weight. Does anyone else find it to be a great drug for your mood though? Jackie, did you go off of the Abilify?

I've been on Abilify for a few years now and have tried to go off of it a few times but every time, my depression spirals out of control pretty fast.

Yes, that's right, 80!!! So I've gone off of it again and it's been a month now. I cry more and my mood swings are erratic but I've already lost 5 lbs.

I'm not going back on it if I can help it. I'll find something else to take but I cannot stand to be this overweight anymore. The sugar cravings are constant. I've had to buy a new wardrobe - a few times! Anybody find a good replacement for Abilify? I've been on ability for 4 years and have gained over 60 pounds. I tried coming off of it for that reason and I totally wanted to go nuts. I didn't feel like myself.

I started metformin and so far I've lost 6 pounds in 1 week. But have cut calories and minimized my carbs and stopped soda. I have been on the Abilify shot mg - once a month since October and I have gained 40 pounds, it's now April. I was lbs, now I'm lbs and it seems like I will not stop expanding. I'm going to have to talk to my psychiatrist and change my medication with this new information.

My daughter has been on 2 mg of Abilify for 6 mos. Since starting she has gained 30lbs. I have been taking Prosac for 8 years. They started me on oral, 10 mg 1 per day, but it sounds like they have smaller dosage pills. This is actually Diane's husband Dave, but I am worried about her Also, she is very worried about weight gain.

Any help would be appreciated. I can tell your what I experienced when I started Abilify. I had side affects for about a week, that's it. I have never gained any weight, i've been on it 1 year 10Mg could have been too high dose to start with, perhaps that could cause some problems. I started on 5Mg everyone reacts differently to Meds though. Within a week she should be good to go, if not maybe Call to doc. I've just started taking Abilify 5mg but I'm breaking it into halves and only taking 2.

My husband says it's a miracle pill and I'm back to the person he fell in love with before my depression and inactivity began. He does not want me to stop. He says I've been more active in the past 4 weeks than I have in the past 6 yrs. So how can I possibly gain weight on this drug? I'm eating less and exercising more? I'm sick of people's opinions on the matter I want the facts.

Weight gain is based on the amount of calories you intake daily. If I'm exercising more, and eating less how could it possibly cause me to gain weight? So I stopped taking it and I've been severely depressed the majority of the years since. Abilify seems like a wonder drug but I'm scared of side effects.

I have been on it for about two years. I hate it , the weight gain in is trouble. And taking 5mg at night have tried to change, but I had to go back. I never hated a pill as much as this drug. This is especially for puppylick I don't want to call you out, so I hope this doesn't sound this way!

A big misconception is "exercise more, eat less"--it's misleading, and clearly this motto hasn't done much over the past few decades. You shouldn't necessarily count calories per say. Keep in mind everyone's body is different, and each person requires a different percentage or ratio of the three macronutrients in their eating patterns: Protein, Carbs, and Fat.

So really someone could count all their calories religiously and still gain weight. Your body doesn't process a calorie from fat the same way it does for a calorie from carbs. It adds up--consuming calories from fat is metabolically different from calories of protein or carbs. I take my Abilify between 9: I have taken Abilify before, and experienced this last time as well. Many people find the drug stimulating but for others, like myself, it is fairly sedating and so I take it at night.

Nausea, headaches, etc happen with amost every new med so don't worry unduly. I consider Abilify so helpful that it is a miracle drug for me, so well worth the adjustment. Abilify does notwork like any other drug so do give it a good shot. Hi Dave - I am on 2 mg and have had no side effects at all. Maybe they need to lower her dose. As I am also new to this drug, I am very worried about weight gain too. Yes they do have smaller dose pills. I just started on 5mg tablets.

I am to take mine at bedtime. Maybe this helps to sleep thru the side effects. If u get nausea after taking it, could u ask your doctor about u dosing it at night so u sleep thru the things like headache and nausea? And how about a smaller dose? I have a history of being very sleepy on antipsychotics and so am unhappy with them. This is the first med in the antipsychotic range of meds I was willing to try, so maybe the Dr made it night time due to my history as well. I have been on many of the meds you described and I will say this Abilify saved my life, literally.

I initially gained a few pounds, but in the scheme of things, being alive and stable is more important. What good is it to feel depressed and suicidal?

I personally promote the drug, the only setback is the cost. I have the same symptoms please advise how much weight you have gained over what period of time. Also has the weight gain stopped. What dosage are you taking and for what period of time. Thank you for your your help. I have gained 50 lbs on 2. I am currently exercising, lifting weights and trying to eat more protein. I lost 3 lbs in a month. It is so frustrating. I am so tempted to buy diet pills, but I fear what they can do to upset the fragile balance of my life.

I never had a problem losing weight in the past, I can only assume that the increase of Abilify from 1 mg to 2. Anyone have any suggestions? I suffer from the same things as you and abilify worked great for me, but the weight gain was so out of control I had to stop. I gained over 65pounds in about a year and a half.

The major disgust In myself makes me more depressed than ever. I am now very reclusive and don't talk to anyone. Nothing I did helped. I just kept gaining whether I ate or not. Not worth it to me. I know this response is coming very late but you mentioned the very high cost of Abilify. I wanted to let you know that the drug company that makes Abilify, Otsuka American Pharmaceutical Co. Participants enrolled in classes that are held monthly must still re-sign up at the end of every session.

If someone is no longer able to attend, we immediately notify the next person on the waitlist. As a waitlist member, you may be notified to join the class early on, or you may never get into the class.

We encourage all employees to pay attention to the registration opening date and enroll as early as you can. Sign up for the Weekly Wellness newsletter to receive information about fitness class registration dates. As per the Enrollment Policy, employees may only enroll in 1 class per session. However, if a class still has open spaces in it after the first class, you may sign up for a second class. If you cannot make it to a class, please notify your instructor at least 24 hours in advance when possible so that we can notify the next person on the waitlist.

Log on to Securian Life's website, www. Pays the policy benefit and any accumulated cash value if the insured person dies during the term of coverage. Allows you to set aside money that can be used during your lifetime for longer term financial needs such as paying for college, buying a new home or building retirement funds.

Often used to cover a specific need such as covering medical bills and burial or paying off a home mortgage. You may continue all of your GUL coverage until age if you terminate, retire from the University of Rochester or become ineligible for the plan.

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To receive this service credit, you must complete a Retirement Service Credit Form. Complete the form within 90 days of your appointment date to receive University Contributions retroactively. Thompson Health System, Inc. All employees are eligible to make Voluntary Contributions; except you are not allowed to participate if you are a student whose employment is incidental to your education at the University.

In addition, eligible employees will be automatically enrolled explained below to make Voluntary Contributions. Effective July 1, , newly hired or rehired eligible faculty and staff will be automatically enrolled to make their own contributions, unless you affirmatively elect a different percentage or affirmatively decline to make contributions within 60 days of becoming eligible to participate in the Plan.

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Complete your election online at TIAA. For the Plan Year during which you satisfy the eligibility requirements, Direct Contributions will be made on base salary paid for full payroll periods after you satisfy the eligibility requirements i. The University Direct Contribution is calculated each pay period based on your eligible gross earnings, using your accumulated earnings throughout the plan year July 1, June 30, and follows the formula below:.

No, the University of Rochester Retirement Program is not a matching plan. For the Plan Year during which you satisfy the eligibility requirements, Direct Contributions will be made for base salary paid for full payroll periods after you satisfy the eligibility requirement, regardless of your Voluntary Contributions.

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The b Retirement Program allows eligible employees the opportunity to save for retirement on a tax-advantaged basis and provides a direct contribution toward retirement savings. Detailed eligibility information can be found here. The Deferred Compensation b Plan allows eligible participants to accumulate tax-deferred savings for retirement or other financial needs beyond the limits of the University of Rochester b Retirement Program.

The UR has established criteria in determining retirement eligibility. We use several key factors to determine eligibility and appropriate retirement grandparent level:. There are additional factors that are detailed in our Retiree Benefits Summaries.

We encourage employees to read through the summaries, attend a Retiree Session and meet with a Retiree HR Representative. A comprehensive list of retiree health benefits is located here. These forms should only be completed once you have met with a Retiree HR Representative and have selected your retirement date.

Your cost for retiree health plan benefits are determined by the UR health plan that you are enrolled in, your retirement grandparent level and the contribution from UR. Retiree health plan costs are located here. Covered spouses and domestic partners will be included on billing statements. The billing statement will include amount due, where to send payment and date payment is due by. If you enrolled in a University of Rochester Medicare Advantage plan, coverage will begin first of the month following your retirement date.

You retire January 20th, your coverage will start February 1st. Generally, Medicare Part A covers hospital care, skilled nursing facility care, nursing home care, hospice, home health services. Medicare Part D is prescription drug coverage. There are two ways to get prescription drug coverage — enroll in a Medicare Advantage plan that has Part D coverage or purchase drug coverage through Medicare Private Fee-for-Service plans and Medical Savings Account plans.

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No, but you need to be a new homeowner in a qualifying City of Rochester neighborhood Current city homeowners are not eligible. You can use either your UR medical plan or your VSP vision coverage for a specific service or purchase. New hires and newly eligible faculty and staff have 30 days to enroll. You can also enroll in VSP when you have a qualifying event or on an annual basis during Open Enrollment. You will not receive a VSP card in the mail.

When you go to your provider, you will let them know you have VSP and they will be able to apply the discounts. If you wish to print a member ID card, you can do so by registering and logging into www. For registration instructions, see question: You can also print a Member Vision Card to keep in your wallet. Click on the link in the left toolbar called Member Vision Card. Contact Corestream at or customerservice corestream.

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You must submit a manual request for reimbursement for your FSA administrator. You only have access to the funds currently in your account, not the full annual election. Employee is not covered by any other health plan, including spousal health insurance, except for that the IRS permits. Employee cannot be enrolled in any part of Medicare, Tricare, Medicaid or state health care programs. Only preventative, dental and vision is permitted.

There are three ways you can use your HSA funds: Swipe your card at the point of service to pay for qualified medical expenses. Use online bill payment to pay your provider directly from your HSA.

Pay for a qualified medical expense out-of-pocket, then reimburse yourself from your HSA. You will have a lower deductible, copay, coinsurance, and out-of-pocket maximum than tier 2 and tier 3 providers.

Services provided at the tier 2 benefit level will be subject to higher deductibles, coinsurance, copays and out-of-pocket maximums than tier 1 providers, but lower than tier 3 providers. Tier 3 — Out-Of-Network:

QUESTIONS ABOUT CHANGING YOUR BENEFIT ELECTIONS