The problems seem to arise due to people's lack of clarity regarding the "fine print" when they try to cancel Nutrisystem. Read More at helpfulthought. However it showed me how much I was over eating. At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. I won't hesitate to contact your Team Rep should I have other questions. Would not order again.
3123 Nutrisystem Consumer Reviews and Complaints
The rest of their stuff is on the same par. If you want to stay hungry ALL the time, this is the right diet for you, otherwise save your money, this diet does not work. The food was mostly bars. Bars for breakfast, bars for lunch, bars for snacks. I quickly became tired of this food. One was broccoli and cheese, steak little tiny beads of meat in a sauce , pepperoni, all disgusting! The customer service is Although in fairness, most customers who are moved to write about customer service are angry, so it's expected to see lots of these:.
I sat on the phone the rep taking my initial order for an hour. Together we picked the food as I am a vegetarian. I also told him I don't ever eat bars or muffins. I get the much anticipated package and lo and behold, I have 3 muffins, four lunch bars, four breakfast bars I am missing 7 breakfasts, 24 lunches, 17 snacks and 11 dinners to have a complete month worth of food.
Customer Service refers me to Nutrition; Nutrition says only Customer Service can fulfill such a large portion of missing items, and thus goes the ping pong game. I finally ask to cancel everything and they email me a label.
That's the first time they tell me that. No one told me about buying other foods or how to use them. At this point I am totally disgusted with Nutrisystem! Two women said they would send info.
One sent an e mail with more info but still do not understand! Sure will not order again! I have to say that I started out feeling like I was making a good choice for my health, and after 3 weeks of this and dealing with customer service I would advise everyone to do something else and don't get on this plan… I got passed from person to person and told something different each time to the point of frustration.
I was on hold for 1 hour being passed from one dept. Finally, a rep answered, but was very rude and annoyed that I asked him to spell the street address where I needed to ship the order back…. In fact, the very first person who answered the phone was a 'nutrition counselor' who sounded like he was out to lunch himself.
Very bad example for a 'counselor' or 'coach'! He gave me incorrect advice on menu planning. I knew I was in trouble soon as I hung up with him. Misleading ads about customer service. Stay away from this unprofessional company!
The first 28 day order, I had to call back twice for missing items and had received three separate shipments. The second 28 day shipment, I had to call back once for missing items. The problems seem to arise due to people's lack of clarity regarding the "fine print" when they try to cancel Nutrisystem. I was told you could cancel your second month, if you do so within 14 days of your first order. They do not give you two prices when you order. Nutrisystem offers two choices when it comes to choosing a meal plan.
Because of the unappatizing nature of many of the dishes, many consumers opt for the more pricy and selective plan. For two of the three months I have ordered, they have shipped me substituted items, and I quote here from the letter that arrives with my order:.
Because of this, we may have had to substitute some items which you ordered that were out of stock with others of comparable value. We apologize for this temporary inconvenience, and thank you for your understanding in this matter. That recent letter states that this is a temporary problem.
Consumers who are tired of having their meals substituted should stretch their ConsumerAffairs. I placed a call to NutriSystem and was advised that their policy is to substitute and they are not required to advise the customer.
When I advised them that I was going to file a complaint with ConsumerAffairs. How can you lose weight when you are retaining water from eating so much salt? The NutriSystem website claims that per USDA recommendations, the meals contain, "less than the recommended limit of sodium intake. Most of the sodium in our diet is found mainly in processed and prepared foods. The balance comes from the salt added at the table and in cooking.
To preserve shelf life, taste and texture of many foods, manufacturers use salt or other sodium containing compounds. While NutriSystem prepackaged meals is a convenience for some there are better and healthier alternatives to weight loss. Unless people intend to eat NutriSystem prepackaged meals for the rest of their lives, they must learn the importance of preparing healthy meals. After all, there is life after NutriSystem.